Your Online Virtual Triage Expert
Virtual Lucy is our expert rehab application designed for patients. Using friendly technology, Lucy provides information to explain the patient’s injury in detail, as well as providing rehab information via desktop, IOS or Android apps.
Virtual Lucy is HBS' pathway re-design for Virtual clinics; harnessing the expertise of our Orthopaedic Consultants and blending with our ESP and Physio knowledge.
This rehab app also acts as a portal for our HBS team. If a patient is having difficulties with their exercise, or their pain scores are 10/10, this will be flagged up and HBS can either call the patient, start an instant chat message or video call. The unique video call feature allows both the patient and the physio to view the exercises prescribed at the same time to check technique.
The VL Pathway successfully and safely brings first line treatment to patients within the comfort of their own home
Our team has experience of managing over 20,000 patients though our existing clinics
Cost savings to commissioners by harnessing digital efficiencies are likely to be 10-40% over traditional approaches
100% of patients have a consultant making decisions on diagnosis and rehabilitation
100% of patients see the right person, at the right time, for a diagnosis or rehabilitation
Provides 100 standardised, evidence-based protocols for adults and children
On average, a 57% reduction of patients attending outpatient clinics