Let Us Connect You to the correct specialist online, first time.
An Innovative Digital Healthcare Platform
Fully AWS cloud-based, Virtual Lucy collects everything we need to know about a person in order to make a diagnosis, facilitate imaging and testing and provide conservative treatments.
Against traditional physical clinics, we achieve:
- 90% hit rate to right clinician, first time
- 30% fewer diagnostics
- 30% fewer surgical interventions
Avoiding the need to attend multiple appointments, at physical facilities, VL collects everything that a clinician would traditionally do from physical clinics, and more and all at the convenience and control of the patient.
At HBSUK we recognize, we don’t know everything. The best people we can learn from are our patients with real experience and insights. Read about our approach to patient insights here.
Virtual Lucy Specialities
Live specialties:
- Trauma & Orthopaedics
- Dermatology
- Gastroenterology
- PIFU (patient-initiated follow-up)
- Urology
- Neurology
New specialities coming soon:
- Primary Care
- Cardiology
- Ophthalmology
- Rheumatology
- Gynaecology
- Ear Nose and Throat
Virtual Lucy Solution
Our digital online triage tool signposts patients to the right clinician, first time, every time. This includes providing patients with the choice of virtual and physical services that match their clinical needs. Patients and clinicians can have phone or video consultations at a time and location that suits them. Virtual Lucy also collects all the information the clinician needs to help patients decide on the right treatment for them.
Admin Support
Our knowledgeable and dedicated admin team will be on hand to answer your questions and help deal with any issues.
Pre-Assesment
Patients are asked to complete a short series of questions to determine the correct specialist for their problem.
Booking
Our booking system allows patients to choose from a range of available of clinicians. Each clinician has a profile and a picture to help the patient make their choice.
PROMs and PREMs
Patients are given the opportunity to record their appointment satisfaction straight after their consultation. We also collect Patient Reported Outcome Measures (PROMS) so that patients can document their recovery over time.
Patient Portal
Patients are kept up to date in the Patient Portal by a timeline of events for each case, and can also securely access appointment documents, reports, and images.
Brand Customization
The Virtual Lucy patient interface is customisable to feature your healthcare service’s unique branding
Virtual Lucy is feature rich and can be your single point of access for any virtual outpatient service. We have included some features here, but to see how VL really works and what it covers, request a demo.
Interoperability and Integration
To get the real-benefit of Virtual Lucy, this needs to be integrated into your systems, such as PAS and EPR.
Virtual Lucy is HL7/FHIR compatible and through our API integration interface, is easy to link into your own systems.
Virtual Lucy can receive NHS electronic referrals (eRS).
Virtual Lucy New Features
Blended Pathways
Patient choice between online or face to face services
Administration GUI/Dashboard
Dedicated administration portal, which allows administrators to support patients through their pathway, perform relevant tasks and customise content.
Full proxy management
Mimicking the NHS standards allowing a dedicated person to help patients with digital barriers to access online services.
Asynchronous ‘in-app’ messaging
This allows patients to ask direct questions to their clinician, and if the clinician is not available one of the clinical team can help answering these messages.
How Virtual Lucy will help you
Right Person, Right Place, Right Time..
The VL Pathway successfully and safely brings first line treatment to patients within the comfort of their own home.
Our team has experience of managing over 20,000 patients though our existing clinics
4.7/5 Patient satisfaction rating
Online physiotherapy sessions are considered successful in 98% of cases.
Virtual Lucy is customised for each specialty and locale.
An eco-friendly platform helping to build a greener health service.
The Virtual Lucy platform is fully secure and compatible with NHS IT systems.
All Consultants reviewing individual cases hold or have held a substantive post within the NHS, within the past 2 years
What do our users say about Virtual Lucy
Hear about our services
MSK
Dermatology
Pricing
Startup
- Unlimited calls
- Free hosting
- 500 MB of storage space
- 500 MB Bandwidth
- 24/7 support
Startup
- Unlimited calls
- Free hosting
- 500 MB of storage space
- 500 MB Bandwidth
- 24/7 support
Virtual Lucy Platform only – Coming soon
Virtual Lucy was developed as a platform to provide services for HBSUK internal use. Due to the volume of requests to purchase the platform only as a ‘vanilla’ product, we are happy to announce this will be possible soon!
Orders being taken from April 2023 for deployments in August 2023. Product sales in 2023 are limited to 3 deployments, with the capacity to deploy 2 per month from 2024. Deployment includes interoperability configurations, local configuration set up, training and support.
Virtual Lucy – it’s all in the name
“We wanted an easy to remember, unambiguous name that related to what we do, connecting patients with healthcare professionals, we came up with the acronym LUCY, ‘Let Us Connect You’.“
