About us

Our mission is simple: everything we do is about making healthcare better.

We help healthcare providers reduce their waiting times by providing online outpatient services and on-site clinical capacity.

We believe in giving people choice in accessing the top-quality care they need, whenever and wherever it’s needed.

Whilst we like to be your trusted partner for the long term, we are just as happy to help in the short term in any part of your clinical pathways, providing healthcare teams pr tools to allow you to succeed.

Meet the team

Great companies are built around great people. At HBSUK this is no different.

The HBSUK team has grown hugely since the company’s foundation in 2012. We have over 1,000 people delivering our services and a team capable of managing our work with Trusts all over the country, as well as developing our Virtual Lucy technology; a step towards a better future for healthcare.

The history of HBSUK



Healthcare Business Solutions (UK) Limited


Insourcing milestone

On-boarding of 10th Insourcing Group

Moved to Nottingham office

Medical Advisory Board appointed

Surgery milestone

50,000th surgical procedure completed in the NHS

HBSUK appointed as AXA's MSK partner 


Outpatient Clinics Milestone

100,000th patient attends HBSUK Clinics

ISO9001, 27001, CE+ Certified


Virtual Lucy™ platform ‘goes live’

First Virtual Lucy patient - 27th May 2020

10,000th Virtual Consultation  - Oct 2020

HBSUK launches NHS PTL Data Validations


100,000 surgical procedures completed


30,000 virtual consultations completed


Virtual Lucy available as a product

New CEO appointed

Core values and vision


We aspire to be the best at what we do and to lead by example. We set high personal and company standards, and then consistently try to exceed them. We support each other and put quality as a top priority.

At HBSUK we don’t settle for anything less than excellence.

Patient Focus

Patient care is at the heart of all we do and is central to our decisions. We are always committed to excellence for our patients and achieve it through innovation and endeavour. Shared decisions, for me, about me are made between clinicians and patients.

At HBSUK the patient always matters most.


We value our staff and our clients. We listen to their views and respect them. We don’t prescribe what others should do but we do expect everyone to deliver and uphold our standards.​

At HBSUK we care about what we do and can be trusted to deliver.


We are generous with our time, our attention and our ideas, giving in a positive spirit to help each other stretch, grow and take risks. We work tirelessly to create an equitable place where no person is disadvantaged based on race or gender.​

At HBSUK we work together and support each other.