Doctor on a Computer

Digital triage & remote consultations

Our digital first approach via Virtual Lucy - our triage platform -  ensures that all cases are assessed by clinical specialists within 72 hours. Patients can also interact with us at their convenience and from where they want.

Insourcing of clinical services

HBSUK is a leading provider of NHS insourcing services in the UK.
 
We can reduce NHS waiting lists by deploying clinical teams to your facilities in under 4 weeks.

Pathway transformation

We can provide long term support or be brought in to solve a specific issue, improving your pathways and providing you with sustainable tools and systems. 

We get people the care they need, quickly

We help healthcare providers reduce waiting times by providing

online outpatient services and on-site clinical capacity.

As triage professionals, HBSUK consistently provide tomorrow’s solutions, today -

whatever it may be; whenever it may be; wherever it may be.

Virtual Lucy platform images

Virtual Lucy™

Our digital first approach via Virtual Lucy - our online triage platform - ensures that all cases are assessed by clinical specialists within 72 hours. Patients can also interact with us at their convenience and from where they want.

 

When deployed within the NHS, Virtual Lucy rapidly connects patients to clinical experts - ours or yours - for assessments that typically lead to 50% reductions in outpatient waiting lists.

NHS Insourcing

Our Chief Executive, Mark Fountain, coined the phrase, ‘insourcing’ some 15 years ago – a word wholeheartedly adopted by the NHS and now recognised as a viable way to provide extra clinical capacity and reduce elective waiting lists while delivering safe and effective on-site care.

clinical teams_2x.png

We reduce waiting list backlogs by deploying clinical teams to your facility in under 4 weeks.

Pathway_1_2x.png

We can provide long-term support or be brought in to solve a specific issue, while improving your pathways and leaving you with sustainable tools and systems.

quality_2x.png

Our Medical Board includes some of the country’s most senior clinicians, who oversee our safe and high quality services.

Image by Akram Huseyn

HBSUK has been leading insourcing provider for the NHS for over 10 years in 2022. Since then we have delivered:

200,000+

completed outpatient appointments

30,000+

Virtual assessments/consultations

120,000+

completed surgical

procedures

4.7/5

Patient Satisfaction Score 

99%

patients would recommend HBSUK

1000+

clinicians in the HBSUK

family

We are also AXA Health’s partner in the delivery of MSK and Dermatology services for individual and corporate clients. 

 

How We Help YOU

Governance icon
Market analysis icon

Governance

Revenue, Profits & Market Share

No fines, penalties or claims 

ISO, CQC, GIRFT, NICE compliance 

Best-in-class

Increased revenue 

Increased profitability

 

Increased market share

 

Delighted shareholders / stakeholders

Patient satisfaction icon

Patient Satisfaction

Happier patients

 

Minimal complaints 

Reduced waiting times

Cost icon

Cost Effectiveness

More for less

Meeting RTT targets at below-tariff rates

Affordable

Quality icon

Quality Performance

Achieve performance targets e.g. RTT Targets

Hotline Consultant

User Experiences

​Corporate partner

HBSUK Virtual Lucy

I can't tell you just how grateful I am for your skills, knowledge and dedication, the extra hours, the weekends. You are all amazing.

Quote

YOA Chairman

Ajit Shetty

The lists are now by far the most efficient in the Trust!

Quote

NYOS Ltd

Chairman

Our profits, visibility, control, integrity and presence have increased exponentially

Quote