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Supporting UK healthcare by reducing waiting times & enhancing patient care

We partner with NHS Trusts and healthcare providers to deliver innovative blended pathways, combining intelligent digital outpatient solutions with expert on-site clinical insourcing solutions.

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A trusted partner to over 50 NHS trusts.

Digital-first solutions for your trust

With rising demand and growing waiting lists, the pressure on healthcare providers has never been greater. Since 2012, HBSUK has partnered with NHS trusts to provide efficient and innovative solutions to these challenges. Our unique ‘Digital when you can be, in-person when you need to be’ philosophy ensures patients receive the right care, in the right setting, at the right time. We help you optimise your resources, improve patient flow, and ultimately, deliver better care.

Trustpilot

Our Services

Digital Platform

Our intuitive digital platform helps to streamline the outpatient journey. It allows for remote, specialist clinical assessment of all cases, typically within 72 hours, helping to prioritise urgent patients and reduce unnecessary face-to-face appointments by up to 50%. Fully interoperable with NHS systems, it enhances efficiency for clinicians and offers convenience for patients

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Insourcing

With over 12 years of experience as a leading CQC-regulated insourcing provider, we rapidly deploy clinical teams within 4 weeks across 34 specialities to boost your capacity. We’ve helped over 50 NHS Trusts clear backlogs and improve patient outcomes, with 97% of our partners renewing their contracts due to our high-quality, reliable service.

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Blended Care

Our key differentiator is the seamless integration of digital and physical care. By combining our digital platform with our insourcing teams, we create truly end-to-end pathways that manage patient care from initial referral to treatment. This blended model delivers enhanced efficiency, improved patient experience, and sustainable results.

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HBSUK in numbers

Completed outpatient appointments
10000 +
Virtual assessments / consultations
3000 +
Completed surgical procedures
10000 +
Patient Statisfaction Score
1 /5
Clinicians in the HBSUK family
10 +
WHAT PEOPLE SAY
Patient
“I couldn’t believe it, from being contacted I was prescribed medication and discharged to my GP, all in 3 days – I had been waiting 6 months before then”
see our case studies
WHAT PEOPLE SAY
Clinician
“Virtual Lucy is so easy to use, intuitive and quick, with lots of up-front information, allowing me to spend time focussing on my patients instead of writing notes”
see our case studies
WHAT PEOPLE SAY
Client
“The HBSUK impact was immediate, allowing us to hit our 78-week targets and now focus on getting to 65-weeks. I didn’t know they could do all specialities, but they can and whatever we asked, they said ‘yes’”
see our case studies
WHAT PEOPLE SAY
Employee
“You never know what to expect in a new job, so I was pleased to quickly feel part of the team, even though most of my working is done from home”
see our case studies
WHAT PEOPLE SAY
Client
“The patients who are appropriate to be 'seen' by HBSUK's digital outpatients platform would otherwise have waited over a year for their appointment, but it has helped the other patients to be seen earlier too, by freeing up the face-to-face outpatient capacity for those patients who need this. HBSUK has helped the Trust achieve great results for all our patients.”
see our case studies

Why choose HBSUK?

  • We really have done hundreds of thousands of surgical operations, outpatient appointments and virtual assessments – our track record is impeccable
  • Governance is at the centre or all we do. Patient safety and quality come first.
  • Our Medical Board is the strongest in the country with some of the country’s most senior clinicians, overseeing our safe and high-quality services.
  • You can access our services from most frameworks and procurement networks
  • You are in charge of your own healthcare, can see everything and always know what is happening next from your own portal
  • We are there for you and support shared decision making
  • There is no faster service available for you when you need it
  • You can work in our insourcing teams, virtual teams and even receive private work from us – when and where you want
  • Onboarding is easy and our rates and terms are favourable
  • We cater for individual and group working and can support you on governance and other business matters

HBSUK have partnered with AXA Health. If you are an AXA Member, use your normal AXA login or contacts to be routed through to our Virtual Lucy service