• When you sign up to receive our updates we will handle your personal information (such as your nameand email address) to provide you with our services and offerings updates in line with any preferences you have told us about. When we send you our updates because you have opted-in to receive them, we rely on your consent to contact you.
  You can unsubscribe from our updates at any time by clicking “unsubscribe” in the marketing email you receive from us or by responding to any marketing email you receive from us to tell us you wish to unsubscribe .
• When you contact us with a query either by phone, email, via our Contact Us page or via social media, we will usually collect your name, social media handle and contact details, because it’s in our legitimate interest to make sure we can properly respond to your query.
• When you consent to our use of cookies we collect technical information about how you use our platform. We use this information to improve our platform and to better understand how people use it. More detail on the information we collect and how we do this is set out in our cookie policy below.

• When you create and log into your account we will collect your name, date of birth, gender, email address, phone number, address, NHS number, health insurance details (if applicable) and GP details. We collect this information to take steps to enter a contract with you and to allow you to use our services.
• When you use our services we may ask you to provide information about your medical history, health, symptoms, treatments, medications, procedures, consultations and sessions. We may also collect information directly from your GP or other healthcare provider. We collect this information with your consent, and you may revoke this consent at any time by Contacting Us.
• When you have a video assessment you may be asked to show the clinician the affected part of your body and the video assessment will be recorded. We collect this information with your explicit consent, and you may revoke this consent at any time by Contacting Us. 
• If you are receiving care from a health or care organisation, that organisation may share your NHS number with other organisations providing your care. This is so that the health and care organisations are using the same number to identify you whilst providing your care. By using the same number the health and care organisations can work together more closely to improve your care and support.
  Your NHS number is accessed through an NHS Digital service called the Personal Demographic Service (PDS). A health or care organisation sends basic information such as your name, address, and date of birth to the PDS in order to find your NHS Number. Once retrieved from the PDS the NHS Number is stored in our case management system. We will share information only to provide health and care professionals directly involved in your care access to the most up-to-date information about you. Access to information is strictly controlled, based on the role of the professional, and where the user has a direct care relationship with you.
  You have the right to object to the processing of your NHS Number in this way. This will not stop you from receiving care but will result in the benefits outlined above not being realised. To help you decide, we will discuss with you how this may affect our ability to provide you with care, and any other options that you have.
  If you wish to opt-out from the use of your NHS Number in this way, please Contact Us. 
• When you agree to us using your image we may capture still images from your video assessment for the purposes of creating training material for use by HBSUK. Your name will not be included with the image and we will take reasonable steps to ensure you cannot be identified from the image but this may not always be possible. We will only use your image this way with your consent, and you may revoke this consent at any time by Contacting Us

When you sign up as a Clinician we will ask you to provide your clinic’s name and address, your name, email address and phone number, your qualifications and experience, and your GMC registration number. We collect this information to take steps to enter a contract with you to provide your services on our platform.

When you sign up as a Referrer (for example as an insurance provider, hospital administrator or private GP) we will ask you to provide your organisation’s name and address, and your name and email address. We collect this information to take steps to enter a contract with you to refer patients to our platform.

When you apply for a job with us we may collect your name, contact details, recruitment information (e.g. right to work documentation and references), test results (including psychometric testing for certain roles), qualifications, accreditations and any additional information we may receive from our recruitment partners.

We will use your personal information to assess your suitability for our available roles. We do this to perform our contract obligations or to take steps at your request, before entering into a contract. Where we process your right to work documentation, we will do so to comply with our legal obligations