The HBSUK team were highly collaborative and responsive, leading to significant improvements in both patient care and service efficiency. Within just two months, the project remotely assessed over 1,400 patients, discharged more than 600, and significantly reduced the need for face-to-face appointments. Patient feedback was overwhelmingly positive.
Epsom and St Helier University Hospitals NHS Trust
The program supported 1,440 patients and was mobilised within four weeks, delivering fast and efficient dermatology assessments. It significantly alleviated pressure on existing capacity and streamlined treatment pathways. The project was successfully completed in just two months.
The Challenge
Epsom and St Helier University Hospitals NHS Trust provides care for a population of over 490,000 people across south west London and north east Surrey. In March 2025, the Trust partnered with HBSUK to implement our digital outpatient platform, with the goal of reducing long wait times for patients on routine dermatology pathways.
The Trust wanted to reduce dermatology waiting times and support clinicians in improving the patient pathway, with a key focus on patients waiting for over 52 weeks. The Trust also wanted to improve patient satisfaction.
Insights
Build on these outcomes
Want to explore how these results were achieved – or run a similar programme in your service? Our client engagement team is happy to talk through the operational detail.