Virtual Lucy is now available to procure on the DFOCVC Framework

You can now view the Virtual Lucy platform in the online and video consultation Catalogue Solutions available on the DFOCVC framework


Virtual Lucy is a platform designed to match patients needing specialist care with the correct medical expert. It is a video and online consultation platform designed by clinicians, based on 10 years of experience of designing and running virtual services in secondary care.

Virtual Lucy TM Features

  • Automated digital triage guides patients to the most appropriate medical expert.

  • Video, audio and online consultations supported as most appropriate for the care pathway.

  • Electronic booking system for administrators or for patients to manage their own appointments.

  • Configurable pre-assessment questions save appointment time and support clinicians with a diagnosis.

  • Automated letters generated based on notes recorded in a consultation and shared electronically.

  • Onward referrals: integrated postcode search for a diagnostics provider or face-to-face appointment.

  • Integrated PACS viewer - shared diagnostic imaging view during virtual consultation.

  • Integrated patient information plus evidence-based customisable rehab plans via a dedicated app.

  • Patient Portal with shared notes and appointments timeline. Reports, images, files in one place.

  • Automated data capture for pre-assessment, satisfaction and outcome reporting.

Read the full description of Virtual Lucy in the DFOCVC catalogue solution here:

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