MSK Triage
Providing End-to-End Solutions
From community physiotherapy to running all elective Orthopaedic services in an NHS Trust, HBS provide unique pathway re-designs in MSK triage for any capacity
HBS provide fully integrated MSK services to the Private Medical Insured Market, incorporating digital triage, referral management centre, diagnostics network, physiotherapy (digital and face-to-face), surgical interventions, outcome management and analysis, as well as an innovative patient portal that can be used with ease
HBS is the only provider providing an end-to-end; fully integrated MSK services to the Private Medical Insured Market
Physiotherapy
Online Supported Self-Management
This provides the patient with:
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A general information sheet e.g. Acute ankle injury
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A standard 2-week exercise program (video’s and/or information leaflets). The patient chooses their appropriate functional level for the program
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An instant chat function to HBS clinical team
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Escalation to Face-to-Face (F2F) if necessary
Physiotherapy
The patient can choose from a video / voice / F2F appointment and automatically book online, with the patient being provided with a choice of days and times convenient to them. They are shown availability for each option; the system uses geo-mapping for the closest F2F appointments.
Outcomes from the triage appointment are:
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Online supported self-management
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A course of Physiotherapy
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Onward referral to MDT
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+/- Referral to appropriate local authority services
Multidisciplinary Team (MDT)
This is a team made up of Advanced Practice Specialists, GP's and Orthopaedic Consultants. Additions can be added e.g. Podiatrists, Osteopaths or SEM consultants. Patients book online for video / voice / F2F appointments.
Outcomes from triage are:
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Diagnostics & review
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Secondary care referral to any agreed provider.
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A course of Physiotherapy – via an instantly booked first appointment.
Where appropriate, onward referral to local authority services and initiatives, such as Falls Prevention, Healthy Weight, ‘Smoke free’, alcohol cessation and return to work.
A Virtual MSK Service
Healthcare Business Solutions (HBS) is the UK’s first truly digital vertically integrated health care provider, providing both MSK and other service pathways in the NHS and private sector.
Our digital health ecosystem Virtual Lucy™ is designed to seamlessly manage the whole MSK patient pathway, from referral to rehab; with emphasis on making sure patients are empowered to access the right care, in the right place, at the right time, first time; without any delays in their treatment.