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# HBSUK

Making Healthcare Better

## Sitemaps

- [XML Sitemap](https://www.hbsuk.co.uk/sitemap.xml): Contains all public & indexable URLs for this website.

## Posts

- [HBSUK and Hexaware partner to enhance clinician onboarding efficiency](https://www.hbsuk.co.uk/hbsuk_and_hexaware/) - HBSUK, a UK-based healthcare services provider and Hexaware Technologies, a global IT services and solutions provider have announced a strategic collaboration to enhance HBSUK’s workforce management proposition.
- [From the Ward to the Web: Why Net Zero Healthcare is Personal](https://www.hbsuk.co.uk/ward-to-web/) - When I started my career as a Registered General Nurse, healthcare was defined by the physical. It was the sound of the ward, the smell of the disinfectant, and the face-to-face comfort we gave patients. In those days, the idea that a significant portion of patient care could happen outside the hospital walls probably never entered our heads.
- [HBSUK Wins Intersystems Award](https://www.hbsuk.co.uk/intersystems-award/) - In April 2025, the Royal College of Physicians, in partnership with the Patients Association, published a bold and timely report: Prescription for Outpatients. The report acknowledges the dedication of NHS professionals but also highlights a system under immense strain. Just days later, the BMJ echoed these concerns, noting that the outpatient model, while essential, is showing signs of serious pressure.
- [Rethinking Outpatients](https://www.hbsuk.co.uk/rethinking-outpatients/) - In April 2025, the Royal College of Physicians, in partnership with the Patients Association, published a bold and timely report: Prescription for Outpatients. The report acknowledges the dedication of NHS professionals but also highlights a system under immense strain. Just days later, the BMJ echoed these concerns, noting that the outpatient model, while essential, is showing signs of serious pressure.
- [AXA Health appoints Keith Misson as CEO of HBSUK](https://www.hbsuk.co.uk/axa-health-appoints-keith-misson-as-ceo-of-hbsuk/) - AXA Health has today announced that Keith Misson will be appointed CEO of HBSUK. Keith joins HBSUK from Allianz UK where he most recently held the position of Transformation Director. Keith brings a depth of experience in digital, data and innovation from a range of financial services including Aviva and Quotemehappy.com.
- [HBSUK enhances NHS patient pathways with InterSystems Iris for Health](https://www.hbsuk.co.uk/hbsuk-enhances-nhs-patient-pathways-with-intersystems-iris-for-health/) - Healthcare Business Solutions UK (HBSUK), a leading provider of innovative healthcare solutions, today announced the successful integration of its digital outpatient platform, Virtual Lucy, with InterSystems IRIS for Health™.
- [South West Region GIRFT Ophthalmology event](https://www.hbsuk.co.uk/south-west-region-girft-ophthalmology-event/) - Our General Manager for Ophthalmology, Mr Martin Watts, was invited as a guest speaker at the South West Region Getting it Right Frist Time (GIRFT) Ophthalmology event.
- [HBS Virtual Lucy - our cutting-edge Digital Triage Solution is launching](https://www.hbsuk.co.uk/hbs-virtual-lucy-our-cutting-edge-digital-triage-solution-is-launching/) - Virtual Lucy puts patients at the centre, provide patients with the best possible care, in the best possible timeframes, using the best possible technology.
- [Waiting List Recovery - Insourcing Vs Outsourcing](https://www.hbsuk.co.uk/waiting-list-recovery-insourcing-vs-outsourcing/) - Thousands of trauma and orthopaedic patients across the country are waiting longer than the NHS standard to see specialists, but one health board is slashing waiting times by treating patients in the evenings and at weekends.
- [Whitepaper announcement](https://www.hbsuk.co.uk/whitepaper-announcement/) - We are excited to announce the launch of our new whitepaper titled ‘6 million* and rising: can digital tackle the elective backlog?’
- [Driving down the 78-week wait for healthcare](https://www.hbsuk.co.uk/driving-down-the-78-week-wait-for-healthcare/) - The NHS Chief Executive at Northumbria Healthcare Trust, Sir Jim Mackay, recently announced that the next phase of the elective recovery plan would see a major shift of emphasis toward reducing the long wait for outpatient appointments. Sir Jim Mackay also called for a drive in consumer behaviour change, encouraging patients to ask about virtual outpatient appointments where the local waits are long.
- [Reducing the trauma and orthopedic backlog in Wales](https://www.hbsuk.co.uk/england-is-losing-sight-of-its-long-waits/) - Thousands of trauma and orthopaedic patients across the country are waiting longer than the NHS standard to see specialists, but one health board is slashing waiting times by treating patients in the evenings and at weekends.
- [Virtual Lucy – it’s all in the name](https://www.hbsuk.co.uk/virtual-lucy-its-all-in-the-name/) - Thousands of trauma and orthopaedic patients across the country are waiting longer than the NHS standard to see specialists, but one health board is slashing waiting times by treating patients in the evenings and at weekends.
- [Patient Insights](https://www.hbsuk.co.uk/patient-insights/) - Thousands of trauma and orthopaedic patients across the country are waiting longer than the NHS standard to see specialists, but one health board is slashing waiting times by treating patients in the evenings and at weekends.
- [Nottingham's annual Pride celebration](https://www.hbsuk.co.uk/nottinghams-annual-pride-celebration/) - Members of the HBSUK Equality, Diversity, and Belonging team joined Nottingham’s annual Pride celebration on Saturday 29th July.
- [AXA Health strengthens online healthcare offering with acquisition of HBSUK](https://www.hbsuk.co.uk/axa-health-strengthens-online-healthcare-offering-with-acquisition-of-hbsuk/) - Today marks a landmark moment for HBSUK as we announce the next phase of our journey – we are joining AXA Health by becoming a wholly owned subsidiary.

## Pages

- [HOME](https://www.hbsuk.co.uk/) - HBSUK partners with the NHS to reduce waiting times and enhance patient care. Discover our unique blend of digital outpatient services and clinical insourcing.
- [Modern Slavery Statement](https://www.hbsuk.co.uk/modern-slavery-statement/) - HBSUK Modern Slavery Statement for Financial Year 2025 This statement, made pursuant to section 54(1) of the Modern Slavery Act 2015, sets out HBSUK’s actions to understand all potential modern slavery risks related to its business and to put in place steps that are aimed at ensuring that there is no slavery or human trafficking
- [Introducing Virtual Lucy for AXA Health](https://www.hbsuk.co.uk/patients/axa-health/) - Introducing Virtual Lucy Your route to fast, convenient specialist care ↓ What is Virtual Lucy? Don’t wait any longer for answers to your medical condition. Virtual Lucy, our digital outpatient service, is the fastest and most convenient way to get a specialist assessment and access the right care or treatment for you. With Virtual Lucy
- [Candidate Privacy Notice](https://www.hbsuk.co.uk/candidate-privacy-notice/) - Candidate Privacy Notice What is the purpose of this notice?Data protection principlesWho your personal information is collected fromThe kind of information we hold about youHow we will use information about youCandidates for a position as an employee at HBSUKCandidates for a position in our Clinicians’ Network for Virtual Lucy or InsourcingIf you fail to provide
- [Website Privacy Notice](https://www.hbsuk.co.uk/website-privacy-notice/) - HBSUK Privacy Notice We are Healthcare Business Solutions (UK) Limited (HBSUK). We are the controller and responsible for your personal data covered by this privacy notice. Protecting your personal data is very important to us. We will always be transparent about how and why we collect it.We have appointed a data protection officer (DPO) who
- [Privacy Policy](https://www.hbsuk.co.uk/privacy-policy/) - Privacy Policy This policy was last updated on 5th October 2022. We are Healthcare Business Solutions (UK) Limited (HBSUK). Protecting your personal data is very important to us. We’ll always be transparent about how and why we collect it. How we use your personal data will depend on how we’re interacting with you: I’m a website
- [Contact Us - NHS](https://www.hbsuk.co.uk/contact-us-nhs/) - Contact Us Our friendly and knowledgeable Contact Centre staff are always happy to hear from you and to answer any questions you may have, so feel free to get in touch today. Call us directly at 0115 857 3842 Email our support team SEND US AN EMAIL What is your query regarding? *I want to
- [Contact Us](https://www.hbsuk.co.uk/contact-us/) - Contact Us Our friendly and knowledgeable Contact Centre staff are always happy to hear from you and to answer any questions you may have, so feel free to get in touch today. Chat with us Open Webchat Email us info@hbsuk.co.uk Call us directly 0115 857 3842 Post to us HBSUKPure Offices,Lake View Drive,Annesley,Nottingham,England,NG15 0DT or
- [Client Engagement Team​](https://www.hbsuk.co.uk/client-engagement-team/) - Return Client Engagement Team Great companies are built around great people, at HBSUK this is no different. GROWTH TEAM Shelley GarlingtonBusiness Growth Director Zoe DawkinsSales Co-ordinator Hayleigh FindlayHead of Bid Management Matt Shawcross Head of Strategic Relationships – North West England John DixonHead of Strategic Relationships – Wales and South-West England Katie HurstHead of Strategic
- [WHO WE ARE](https://www.hbsuk.co.uk/who-we-are/) - About us Our mission is simple: everything we do is about making healthcare better.We help healthcare providers reduce their waiting times by providing online outpatient services and on-site clinical capacity.We believe in giving people choice in accessing the top-quality care they need, whenever and wherever it’s needed.Whilst we like to be your trusted partner for
- [Medical Advisory Board - OLD](https://www.hbsuk.co.uk/medical-advisory-board-old/) - Return Medical Advisory Board Great companies are built around great people, at HBSUK this is no different. Dr Gary BolgerMAB Chairman Dr Gary Bolger is a distinguished public health specialist with over 25 years of experience in both private and public healthcare sectors. He has served as Chief Medical Officer at AXA PPP Healthcare, NHS
- [Medical Advisory Board](https://www.hbsuk.co.uk/medical-advisory-board/) - Return Medical Advisory Board Great companies are built around great people, at HBSUK this is no different. Dr Gary BolgerMAB Chairman Dr Gary Bolger is a distinguished public health specialist with over 25 years of experience in both private and public healthcare sectors. He has served as Chief Medical Officer at AXA PPP Healthcare, NHS
- [Digital Outpatients Platform | Virtual Lucy](https://www.hbsuk.co.uk/digital-outpatients/) - Discover the HBSUK Digital Outpatient Platform, formerly known as Virtual Lucy. Our service provides rapid specialist assessment to reduce waiting times and costs.
- [Introducing Virtual Lucy for NHS](https://www.hbsuk.co.uk/patients/nhs/) - Introducing Virtual Lucy If you’ve been referred to Virtual Lucy for a consultation, you can find out more about what to expect right here!This platform is designed to make your healthcare journey easier, quicker, and more convenient. Here’s everything you need to know about using Virtual Lucy. ↓ What is Virtual Lucy? Virtual Lucy is
- [FRAMEWORKS AND PROCUREMENT](https://www.hbsuk.co.uk/procurement-and-credentials/) - Frameworks & Procurement HBSUK are on all the major frameworks in England, Wales and Scotland.Insourcing and our virtual outpatient services can be procured directly from the Frameworks below. We will consider other contracting arrangements on an individual basis. Framework Agreements Insourcing of Clinical Services - NHS Shared Business Services Insourced Clinical Services - Countess of Chester
- [CLINICAL ROLES](https://www.hbsuk.co.uk/clinical-roles/) - Recruiting Clinicians and Support Staff on Flexible Contracts HBSUK is actively recruiting specialist Consultants to deliver Insourcing services on site, across various locations in England and Wales. We are supporting local NHS trusts to reduce waiting times and deliver excellent patient care.We have immediate opportunities for Consultants on the GMC Specialist Register in:CardiologyNeurologyUrologyDermatologyENTObs and GynaeTrauma
- [Careers](https://www.hbsuk.co.uk/careers/) - Be a part of something great Be a part of something great work with us Work with Us Having celebrated our 10th anniversary in 2022, HBSUK has now grown to be the only private company in the UK providing blended digital and physical services to patients in the private and public sector. By focussing on
- [Executive team](https://www.hbsuk.co.uk/executive-team/) - RETURN Executive Team Great companies are built around great people, at HBSUK this is no different. Keith MissonChief Executive Officer Keith serves as the CEO of HBSUK, providing strategic leadership, establishing the patient-centric culture of the company and overseeing the governance model to deliver safe, effective, and well-led services. He brings a wealth of experience
- [Contact Us - AXA](https://www.hbsuk.co.uk/contact-us-axa/) - Support Browse our FAQs support, or get in touch. Frequently asked questions Help with using this service My account and health data How do I register for HBSUK’s service on their Virtual Lucy platform?Set up your own HBSUK online account. You’ll need your AXA Health membership number, which you can find on your AXA Health
- [PUBLICATIONS](https://www.hbsuk.co.uk/publications/) - Publications Links to our publication repository can be seen below. Articles vary in nature from opinion pieces and patient experiences to clinical and governance research. This page will be updated when links to publications become available. Urology & Incontinence Care Today Changing technology in urology: a case study In a companion piece to their previous article, Abdul Seckam,
- [HBSUK Carbon Reduction Plan](https://www.hbsuk.co.uk/hbsuk-carbon-reduction-plan/) - HBSUK Carbon Reduction Plan
- [I'm A Patient](https://www.hbsuk.co.uk/patients/) - I'm an NHS Patient I'm an AXA Health Member
- [HBSUK Feedback Form](https://www.hbsuk.co.uk/feedback/) - HBSUK Feedback Form Thank you for agreeing to provide feedback about your experience. Your input is extremely useful in helping us improve our services. Diolch i chi am gytuno i roi adborth am eich profiad. Mae eich mewnbwn yn hynod o werthfawr i’n helpu i wella ein gwasanaethau. English Cymraeg
- [INSOURCING - Copy](https://www.hbsuk.co.uk/insourcing-copy/) - Expert NHS Insourcing Services HBSUK provides CQC-regulated clinical insourcing to help NHS Trusts reduce waiting lists and increase capacity. Partner with us for flexible, efficient, and safe patient care. Contact Us Partnering with the NHS to Reduce Waiting Lists through Clinical Insourcing NHS trusts are facing unprecedented pressure, with growing waiting lists and strained resources.
- [Home new](https://www.hbsuk.co.uk/home-new/) - We get people the care they need, quickly. We help healthcare providers reduce waiting times by providing online outpatient services and on-site clinical capacity. Learn More Digital-first solutions for your trust We work in partnership with the NHS to get patients the right care, first time. We do this by providing flexible, digital first healthcare solutions to optimise resources to
- [CASE STUDIES](https://www.hbsuk.co.uk/case-studies/) - Case Studies These case studies tell our success stories of working with healthcare providers nationwide. They also offer an insight into how we have previously achieved our goals and evidence of our methods working to improve the efficiency and effectiveness of these healthcare services. NHSE national initiative cuts Dermatology wait times by over 50% with
- [NHSE national initiative cuts Dermatology wait times by over 50% with cutting-edge digital platform](https://www.hbsuk.co.uk/case-studies/uhsx/) - NHSE national initiative cuts Dermatology wait times by over 50% with cutting-edge digital platform University Hospitals Sussex NHS Trust IMPACT In just four months, the program supported 3,799 patients, delivering fast and efficient dermatology assessments, significantly reducing demand on current capacity, and streamlining treatment pathways. * Of this percentage, 14% no longer needed an appointment.
- [Digital Innovation delivers 43% drop in Dermatology long-waiters at NHS trust](https://www.hbsuk.co.uk/case-studies/epsom-st-helier/) - Digital Innovation delivers 43% drop in Dermatology long-waiters at NHS trust Epsom and St Helier University Hospitals NHS Trust IMPACT The program supported 1,440 patients and was mobilised within four weeks, delivering fast and efficient dermatology assessments. It significantly alleviated pressure on existing capacity and streamlined treatment pathways. The project was successfully completed in just
- [SECURITY AND GOVERNANCE](https://www.hbsuk.co.uk/security-and-governance/) - Governance & Security At HBSUK, we believe anyone undertaking insourcing or virtual outpatient work, should commit to meeting a MINIMUM governance standard. We have been working in this field for over 11 years and without these minimum standards, patients and clients may be exposed to unnecessary clinical, financial and business risks. Whilst HBSUK focuses on going beyond compliance
- [NHS Strategy Summit](https://www.hbsuk.co.uk/nhs-strategy-summit/) - Thank you! It was great to see you at the NHS Strategy Summit; let’s stay in touch! Just fill in the form below! ↓ PrefixMr.Mrs.Ms.Mx.MissDr.Prof.First Name *Last Name *Job Title *Trust/Organisation *Email Address *Phone *Area of InterestHow can HBSUK help you?Digital Outpatients SolutionElective RecoveryWorkforce CapacityConsent *I consent to receiving communications from HBSUK. I agree with
- [WHITEPAPERS](https://www.hbsuk.co.uk/whitepaper/) - Digital supporting NHS transformation Digital Healthcare and Insourcing's Role in Achieving the NHS Net Zero Target: HBSUK Perspectives Digital healthcare and clinical insourcing play a vital role in helping the NHS achieve its net-zero ambitions by driving sustainable, efficient service delivery. This paper explores how Healthcare Business Solutions UK (HBSUK) supports these goals through a
- [Sustainability Whitepaper](https://www.hbsuk.co.uk/sustainability-whitepaper/) - Free Download Download our whitepaper, Digital Healthcare and Insourcing’s Role in Achieving the NHS Net Zero Target: HBSUK Perspectives by filling in the form below! ↓ PrefixMr.Mrs.Ms.Mx.MissDr.Prof.First NameLast NameEmail AddressPhoneCompany/OrganisationJob TitleConsent *I consent to HBSUK and its representatives contacting me for marketing and sales purposes.Submit
- [Patient FAQs](https://www.hbsuk.co.uk/patients/axa-health/faqs/) - Frequently Asked Questions Got a question about Virtual Lucy, our online outpatient service, or looking for more information? Why not browse our frequently asked questions to find answers to some of the most common questions our patients have. Virtual Lucy FAQs No FAQs matched your search. Please use our contact form if you still need
- [BLOG](https://www.hbsuk.co.uk/blog/) - HBSUK Blog The latest healthcare trends, events and news Follow us on LinkedIn and Twitter to get the latest posts! HBSUK and Hexaware partner to enhance clinician onboarding efficiency HBSUK, a UK-based healthcare services provider and Hexaware Technologies, a global IT services and solutions provider have announced a strategic collaboration to enhance HBSUK’s workforce management
- [How weekend cataract clinics helped Swansea Bay cut long-waiters and boost patient satisfaction​](https://www.hbsuk.co.uk/case-studies/swansea-bay/) - How weekend cataract clinics helped Swansea Bay cut long-waiters and boost patient satisfaction Swansea Bay University Health Board BACKGROUND Swansea Bay University Health Board (SBUHB) hadidentified a significant number of long waiters (52+weeks) on the Cataract waiting list as part of theirCovid Recovery Plan following the Pandemic and theimpact Covid had on delays for treatment
- [HBSUK Staff Feedback Form](https://www.hbsuk.co.uk/hbsuk-staff-feedback-form/) - HBSUK Feedback Form Thank you for agreeing to provide feedback about your experience. Your input is extremely useful in helping us improve our services. Select your trustAiredale NHS Foundation TrustAlder Hey Children’s NHS Foundation TrustAshford and St Peter’s Hospitals NHS Foundation TrustAvon and Wiltshire Mental Health Partnership NHS TrustBarking, Havering and Redbridge University Hospitals NHS
- [Accessibility statement](https://www.hbsuk.co.uk/accessibility-statement/) - Accessibility Statement for https://www.hbsuk.co.uk HBSUK is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards. Conformance status The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels
- [How online assessments drove a 35% reduction in urology waiting lists](https://www.hbsuk.co.uk/case-studies/ncic-urology/) - How online assessments drove a 35% reduction in urology waiting lists North Cumbria Integrated Care NHS Foundation Trust BACKGROUND North Cumbria Integrated Care NHS Trust (NCIC) employs over 6,500 staff and provides hospital and health services to over half a million people. The Trust includes ten hospitals, and the community is spread across a broad
- [Reducing longest waiting neurology  patients with a hybrid solution of a  digital pathway and face-to-face  appointment](https://www.hbsuk.co.uk/case-studies/ncic-neurology/) - Reducing longest waiting neurology patients with a hybrid solution of a digital pathway and face-to-face appointment North Cumbria Integrated Care NHS Trust 1200 patients rapidly assessed 22% patients discharged 300+ case reviews assessments completed BACKGROUND North Cumbria Integrated Care NHS Trust (NCIC) employs over 6,500 staff and provides hospital and health services to over half
- [Cookie Notice](https://www.hbsuk.co.uk/cookie-notice/) - Cookie Notice What are cookies?What cookies do we use?Our cookie consent bannerThird-party cookies 1. What are Cookies? Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or more efficiently, as well as to provide information to the owners
- [Test site](https://www.hbsuk.co.uk/test-site/)
- [Elective Recovery - Insourcing](https://www.hbsuk.co.uk/case-studies/south-west-trust/) - Elective Recovery – Insourcing 26 services & specialities 500+ clinicians on-boarded 15 day mobilisation period 5000+ patients treated within 6 months through insourcing BACKGROUND Like many other NHS organisations, University Hospitals Plymouth NHS Trust was already under pressure when the pandemic broke out. By the middle of 2022, waiting lists were extremely challenged, leaving patients
- [Contact Us - AXA old](https://www.hbsuk.co.uk/contact-us-axa-draft-2/) - Contact Us Our friendly and knowledgeable Contact Centre staff are always happy to hear from you and to answer any questions you may have, so feel free to get in touch today. Call us directly at 0115 857 3843 Email our support team SEND US AN EMAIL What is your query regarding? *I want to
- [Webside Manner](https://www.hbsuk.co.uk/webside-manner/)
- [Case Study - Bradford Teaching Hospital Fast Track Dermatology Clinic](https://www.hbsuk.co.uk/case-studies/bradford-2/) - Case Study - Bradford Teaching Hospital Fast Track Dermatology Clinic 4 weeks Mobilisation Time 2,000+ Additional Patients Treated 0 Complaints Raised BACKGROUND At the end of 2021, Bradford Teaching Hospital Foundation Trust (BTHFT) had an extensive backlog of patients waiting to be seen in their (2WW) Dermatology Clinics. Due to the nature of these appointments,
- [A capacity solution for Mid and South Essex NHS Foundation Trust's two-week wait breast service](https://www.hbsuk.co.uk/case-studies/mid-south-essex/) - A capacity solution for Mid and South Essex NHS Foundation Trust’s two-week wait breast service 27 Clinics Total 675 Patients BACKGROUND Mid and South Essex NHS Foundation Trust (MSE) were facing challenges, post Covid-19, in recovering their waiting lists. They had identified Two Week Wait Breast Clinics (2WW) as a challenge, with a growing waiting
- [Case study - A Digital Triage Solution for the St Helena Government](https://www.hbsuk.co.uk/case-studies/st-helena/) - Case Study - A Digital Triage Solution for the St Helena Government (UK Overseas Territory) 6 weeks Mobilisation Time 90+ patients referred to Virtual Lucy KEY PROJECT GOALS This project had been designed to deliver the following goals:Provide advice and guidance to patients that have had a previous MSK condition or treatment within the last
- [Quality Account - June 2024](https://www.hbsuk.co.uk/quality-account-june-2024/) - HBSUK Quality Account - June 2024
- [Healthcare Innovations: Online Solutions Offer Hope to Clear Waiting List Backlogs](https://www.hbsuk.co.uk/blog/healthcare-innovations/) - Healthcare Innovations: Online Solutions Offer Hope to Clear Waiting List Backlogs by Mark Emertonfrom Innovations in Patient Care || Digital Healthcare CouncilThe Guardian, 25 June 2024 NHS trusts are piloting online specialist assessments, as an innovative way to tackle waiting list backlogs and improve patient convenience and accessibility. Patients complete standardised questions online, leading to
- [New Topic](https://www.hbsuk.co.uk/topics/new-topic/) - [discussion_board_form]
- [Log In](https://www.hbsuk.co.uk/topics/log-in/) - [discussion_board_login_form] [is_logged_in]You are already logged in[/is_logged_in]
- [Topics](https://www.hbsuk.co.uk/topics/) - [discussion_topics] [new_topic_button]
- [BLENDED PATHWAYS](https://www.hbsuk.co.uk/blended-pathways/) - Blended Pathways We promote, digital first, not digital only and recognise digital pathways are not ideal for everyone or everything. This is why blended pathways work best, with patients at their choice, seamlessly moving between physical and virtual pathways.We provide the options, you pick to match your needs from using Virtual Lucy on your own
- [ALL SERVICES](https://www.hbsuk.co.uk/services/) - Our Services Find the right service for you. At HBSUK we offer a broad range of services, all designed to maximise the efficiency of your healthcare service whilst simultaneously improving the patient experience. There are a multitude of ways we can work with you to achieve your goals, and all our services will be adapted
- [Quality Policy](https://www.hbsuk.co.uk/quality-policy/) - Quality Policy It is the policy of Healthcare Business Solutions (UK) (HBSUK) to maintain and continuously develop systems and processes to meet the requirements of ISO9001, ISO45001, ISO14001, ISO 27001, ISO26001, ISO22301 and the requirements of the Care Quality Commission (CQC).Our success depends on our ability to meet the requirements of our clients, employees, stakeholders and interested parties
- [Modern Slavery and Human Trafficking Policy](https://www.hbsuk.co.uk/modern-slavery-and-human-trafficking-policy/) - Modern Slavery & Human Trafficking Policy Accessibility If you need this policy in a different language, another format or any help reading this document, then please get in touch with the HBSUK HR Department (hr@hbsuk.co.uk) Accessibility This statement, made pursuant to section 54(1) of the Modern Slavery Act 2015, sets out HBSUK’s actions to understand all potential
- [Public Safeguarding Policy](https://www.hbsuk.co.uk/public-safeguarding-policy/) - Public Safeguarding Policy Accessibility If you need this policy in a different language, another format or any help reading this document, then please get in touch with the HBSUK marketing department (support@hbsuk.co.uk). Introduction It is our duty above all else, to keep children and vulnerable adults safe. HBSUK has a statutory duty to make arrangements to
- [The Patient at the Centre](https://www.hbsuk.co.uk/the-patient-at-the-centre/)
- [INSOURCING](https://www.hbsuk.co.uk/insourcing/) - Insourcing of Clinical Services HBSUK are a leading NHS insource provider, working within the Trust to deliver cost-effective waiting list reduction. CONTACT US Completed outpatient appointments 10000 + Delivered insourcing contracts 10 + Completed surgical procedures 10000 + HBSUK is on the majority of recognised NHS Insourcing Frameworks If you have exhausted the ability within
- [SOCIAL RESPONSIBILITY](https://www.hbsuk.co.uk/social-responsibility/) - Social Responsibility and Sustainability We are committed to maintaining and cultivating our diverse and progressive workforce and culture. The HBSUK team is a global family, and we never discriminate on the grounds of ethnicity, gender, sexuality, or disability. We believe in equal opportunities for all and in a healthcare system that reflects this. We care
- [Terms & Conditions](https://www.hbsuk.co.uk/terms-conditions/) - Terms & Conditions Introduction In return for HBSUK allowing you access to this website, HBSUK imposes and requires you to accept the Terms. If you are not prepared to agree to these Terms, then HBSUK requires you to immediately leave this website. Accuracy Of Information Information on this website is provided by HBSUK in good

## My Templates

- [Elementor Footer #94](https://www.hbsuk.co.uk/?elementor_library=elementor-footer-94) - Content area
- [Elementor Header #92](https://www.hbsuk.co.uk/?elementor_library=elementor-header-92) - Content area
- [Default Kit](https://www.hbsuk.co.uk/?elementor_library=default-kit)
- [service queries- my appts](https://www.hbsuk.co.uk/?elementor_library=service-queries-my-appts) - How do I access my video appointment?To access your video appointment, please log in to your Virtual Lucy online account using the credentials you used during sign-up. If you previously used the ‘AXA LOG IN’ button for sign-up, please ensure you use it again. Once logged in, you will find the appointment card on your
- [vl short](https://www.hbsuk.co.uk/?elementor_library=vl-short) - Virtual Lucy is our NHS and AXA interoperable digital platform for virtual outpatients, facilitating patient intake, remote assessment, and pathway management. Covering the majority of clinical specialities, we typically remove 50% of waiting lists through discharge, advice and guidance, referral back to primary care with treatment plans, remote treatments and prescribed medication. Any patient needing secondary care services
- [membership queries dermatology](https://www.hbsuk.co.uk/?elementor_library=membership-queries-digestive-copy) - Do all members have access to this service?This service is available to members aged 18 or over with the appropriate outpatients cover. Some diagnostic tests may need to be carried out on an inpatient or day patient basis so your membership would need to have the appropriate benefits for this.Using the service will count against
- [membership queries digestive](https://www.hbsuk.co.uk/?elementor_library=membership-queries-digestive) - Do all members have access to this service?This service is available to members aged 18 or over with the appropriate outpatients cover. Some diagnostic tests may need to be carried out on an inpatient or day patient basis so your membership would need to have the appropriate benefits for this.Using the service will count against
- [membership queries msk](https://www.hbsuk.co.uk/?elementor_library=membership-queries-msk) - Is this included in my membership?Access to video or phone appointments are included as part of your membership. If you need any face-to-face appointments or tests however, you will need the appropriate outpatient benefits. Any outpatient limits or contribution you normally make towards treatment each year will also apply. What happens if my GP has
- [service queries- my treatment](https://www.hbsuk.co.uk/?elementor_library=service-queries-my-treatment) - I have a question about my conditionFor medical advice and support, please log into your Virtual Lucy online account, where you will be able to arrange an appointment to speak with one of our specialists about your concerns. If you need to check what your plan has cover for or you need to authorise treatment
- [service queries- my account](https://www.hbsuk.co.uk/?elementor_library=membership-queries-copy) - How do I register for HBSUK’s service on their Virtual Lucy platform?Set up your own HBSUK online account. You’ll need your AXA Health membership number, which you can find on your AXA Health documents. Click sign up on the login page, or click the blue AXA LOG IN button to complete your registration. I can't
- [blended pathways eg](https://www.hbsuk.co.uk/?elementor_library=blended-pathways-eg)
- [name vl](https://www.hbsuk.co.uk/?elementor_library=name-vl) - Virtual Lucy – it’s all in the name “We wanted an easy to remember, unambiguous name that related to what we do, connecting patients with healthcare professionals, we came up with the acronym LUCY, ‘Let Us Connect You’.“ READ THE BLOG POST HERE
- [insights](https://www.hbsuk.co.uk/?elementor_library=insights) - At HBSUK we recognize, we don’t know everything. The best people we can learn from are our patients with real experience and insights. Read about our approach to patient insights here.
- [blended path-short](https://www.hbsuk.co.uk/?elementor_library=blended-path-short) - Using a mix of digital and physical services, we can blend our service to meet your ever-changing needs. Whether this is a digital front-end, covering triage, patient validation, remote assessment, diagnostics and testing, remote treatment, PIFU or a requirement to deploy teams to deliver outpatient or surgical services, we fit anywhere. You can use Virtual
- [Managed Service Groups 2](https://www.hbsuk.co.uk/?elementor_library=managed-service-groups-2) - Governance > ISO2700 GDPR CQC certifications Six sigma approaches Indemnity provision Groups (LLP/LC) > NHS and private contracts Complete set-up and management Shareholders/partnership agrement Company secretariat Accounts Marketing > Communications TRG/development Websites Property services > Buy/design/convert/build Finance/run Landloard/leasing agreements
- [Managed Service Groups](https://www.hbsuk.co.uk/?elementor_library=managed-service-groups) - Managed service groups HBSUK provide a ‘one stop shop’ for all your needs, with our services ranging from Governance and Company set-up to entire Managed Services, property acquisition, and marketing, delivering benefits for all: No conflicts of interest National coverage A 'hub' of choice for consultants National Medical Committee Real-time visibility and reporting No fuss,
- [tech features](https://www.hbsuk.co.uk/?elementor_library=tech-features) - The platform includes the following core functionality: Full security registration, including MFA FHIR/HL7 interoperability Electronic Referral System (eRS) interface Integrated PACS viewer Algorithm-driven questionnaires by speciality General health care questionnaires Full diary and appointments booking and re-scheduling (controlled by patient) Secure video/telephone calling with all same functionality as used in Zoom, Teams, facetime and other
- [international short](https://www.hbsuk.co.uk/?elementor_library=international-short) - HBSUK has placed 2000+ nurses, allied health professionals and mid-wives into the NHS and private sector in the UK. Our international supply chains can deliver over 200 healthcare professionals every month, something we have done for Health Education England (HEE) for over 6 years. Shortlisting, recruiting, training, migrating, inducting and pastoral care, our service caters
- [for patients](https://www.hbsuk.co.uk/?elementor_library=for-patients) - You are in charge of your own healthcare, can see everything and always know what is happening next from your own portal We are there for you and support shared decision making There is no faster service available for you when you need it
- [for clinicians](https://www.hbsuk.co.uk/?elementor_library=for-clinicians) - You can work in our insourcing teams, virtual teams and even receive private work from us – when and where you want Onboarding is easy and our rates and terms are favourable We cater for individual and group working and can support you on governance and other business matters
- [for business](https://www.hbsuk.co.uk/?elementor_library=for-business) - We really have done hundreds of thousands of surgical operations, outpatient appointments and virtual assessments – our track record is impeccable Governance is at the centre or all we do. Patient safety and quality come first. Our Medical Board is the strongest in the country with some of the country’s most senior clinicians, overseeing our
- [ins short](https://www.hbsuk.co.uk/?elementor_library=ins-short) - As one of the UK’s leading NHS insourcing providers, with a 1000+ network of healthcare professionals, we have spent the last 11+ years working with over 50 NHS Trusts nationwide to reduce their waiting times. Covering all clinical specialties, we can deploy in under 4 weeks for outpatient clinics, surgery (including trauma), data validation, and
- [Excecutive team](https://www.hbsuk.co.uk/?elementor_library=excecutive-team) - The HBSUK Founder and new ideas guru, Mark drives business excellence in the company. Mark held various CEO, COO and Hospital Director roles in domestic and International Private Healthcare businesses before founding Healthcare Business Solutions (UK) in 2012. Mark FountainFounder & CEO A natural relationship builder, Charles leads HBSUK Sales. With a big business background
- [MAB team](https://www.hbsuk.co.uk/?elementor_library=mab-team) - Originally a clinician scientist with a Chair in Cambridge, became dean of Medicine at Imperial College and created Academic Health Science Centres in the UK, becoming CEO of Imperial College Healthcare NHS Trust. Founding Dean of new Medical School in Singapore. Steve provides international advice on health reform. Prof Stephen SmithMAB Chairman Mark is an
- [Leadership team](https://www.hbsuk.co.uk/?elementor_library=leadership-team) - Michael TaylorRegional Relationship Manager Ieuan SaintBusiness Development Manager Anastasia MarsdenOperations Manager George FountainOperations Manager Megan CummingsOperations Manager Sarah-Jane JenkinsOperations Manager Marina HawkleyOperations Manager
- [all services](https://www.hbsuk.co.uk/?elementor_library=all-services) - Digital Triage Patients are asked to complete a short series of questions to determine the correct specialist for their problem. This could be a physiotherapist, an advance practice physiotherapist, or a consultant, depending on the problem. Online Consultations Patients can be sent question sets which can be reviewed by the clinical team asynchronously. These can
- [all features](https://www.hbsuk.co.uk/?elementor_library=all-features) - Rehabilitation App Our integrated rehab application contains various evidence-based and customisable rehab plans. Patients can view and track their exercises, record important things like pain, and chat to their therapist via instant messaging. Private Medical Prescription Private medical prescriptions can be given by clinicians within the Virtual Lucy platform, without the need for GP approval.
- [hover boxes](https://www.hbsuk.co.uk/?elementor_library=hover-boxes-2) - People We will enrich the lives of our staff Training and development Fairness in the workplace Work life balance Being an employer of choice Creating opportunities for all Planet We will minimise our environmental impact now and always Keeping global warming below CO2 target by minimising our carbon footprint Eliminating waste Sustainable supply chains Optimising
- [hover boxes](https://www.hbsuk.co.uk/?elementor_library=hover-boxes) - People We will enrich the lives of our staff Training and development Fairness in the workplace Work life balance Being an employer of choice Creating opportunities for all Planet We will minimise our environmental impact now and always Keeping global warming below CO2 target by minimising our carbon footprint Eliminating waste Sustainable supply chains Optimising
- [Section with 2 columns](https://www.hbsuk.co.uk/?elementor_library=section-with-2-columns) - We care about doing the right thing for our people and our planet.We care that keeping people healthy isn’t at the expense of the world around us.We care by making healthcare better and delivering services that people want, when they want them and where they want them.We care through our EPIC (Excellence, Patient Focus, Integrity,
- [services end to end](https://www.hbsuk.co.uk/?elementor_library=services-end-to-end) - End-to-end Pathway Providing CliniciansDesigning PathwaysReducing Waiting Times FIND OUT MORE
- [individual services](https://www.hbsuk.co.uk/?elementor_library=individual-services) - Insourcing Providing CliniciansDesigning PathwaysReducing Waiting Times FIND OUT MORE Virtual Lucy Online TriageVirtual AppointmentsPatient Focused FIND OUT MORE

## Categories

- [Blog](https://www.hbsuk.co.uk/category/blog/)
- [Articles](https://www.hbsuk.co.uk/category/articles/)