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Making Healthcare Better
UK-wide Specialist Groups

Opportunity to refer to UK-wide Groups as opposed to individual Consultants

Virtual Lucy

As an innovative digital healthcare platform for Virtual Triage, Virtual Lucy is an end-to-end cloud-based solution for supporting Virtual Clinics from referral to rehab

Assessment & Management
of all your members

Using Virtual Lucy TM and our extensive Consultant Network, we can take over the assessment and management of all your members.

We get people the care they need, quickly

We get people to the right care for their needs while giving them choice in care.

Virtual Lucy -  our digital triage platform - gives patients the fastest access in the UK to clinical experts at their convenience and from the privacy of their own homes.

Our Medical Board includes some of the country’s most senior clinicians, who oversee our safe and high quality services.

Comparisons to private hospital group direct referrals: 30% less diagnostics, 50% less surgery, 50% less cost.

Assessment and Management of All Your Members


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  • You can use our platform under license

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  • Use of our platform

  • Access to all of our content on clinical pathways, fact sheets and triage questions

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  • Use of our platform

  • Access to all of our content on clinical pathways, fact sheets and triage questions

  • Provision of all of the resources (Allied Health Professionals, Consultants, HBSUK Contact Centre) to Manage your Members

Virtual Lucy platform on phones



Our digital first approach via Virtual Lucy - our triage platform - ensures that all cases are assessed by clinical specialists typically within 72 hours. Patients can also interact with us at their convenience and from where they want.


Virtual Lucy is HBSUK's pathway re-design for Virtual clinics; harnessing the expertise of our Orthopaedic Consultants and blending with our ESP and Physio knowledge. Virtual Lucy provides information to explain the patient’s injury in detail, as well as providing rehab information via desktop, IOS or Android apps.


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The VL Pathway successfully and safely brings first line treatment to patients within the comfort of their own home

Our team has experience of managing over 20,000 patients though our existing clinics

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Cost savings to commissioners by harnessing digital efficiencies are likely to be 10-40% over traditional approaches

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100% of patients have a consultant making decisions on diagnosis and rehabilitation

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100% of patients see the right person, at the right time, for a diagnosis or rehabilitation

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Percentage reduction

Provides 100 standardised, evidence-based protocols for adults and children

On average, a 57% reduction of patients attending outpatient clinics 

Hotline Consultant

User Experiences


Our profits, visibility, control, integrity and presence have increased exponentially


Ortho Health LLP

HBSUK are very professional; could answer all our questions and were able to set-up our LLP inside 2 weeks of our first meeting


YOA Chairman
Ajit Shetty

The lists are now by far the most efficient in the Trust!