Transforming Outpatient Care with Our Digital Platform
Giving patients rapid access to specialist clinicians while reducing waiting times, costs, and unnecessary appointments for NHS Trusts and private providers.
Rethinking the Traditional Outpatient Pathway
Conventional outpatient pathways are often inefficient, leading to long waiting times for patients and a significant administrative burden for clinical teams. Unnecessary appointments consume valuable clinician time and resources, while patients face the inconvenience of travel and time off work. Our digital-first approach is designed to solve these challenges head-on.
Fully AWS cloud-based, our award-winning web-based platform collects everything we need to know about a patient in order for a clinician to make a diagnosis, facilitate imaging and testing and provide conservative treatments.
Against traditional physical clinics, we achieve:
- 90% hit rate to right clinician, first time
- 30% fewer diagnostics
- 30% fewer surgical interventions
Avoiding the need to attend multiple appointments, at physical facilities, our online platform collects everything that a clinician would traditionally do from physical clinics, and more and all at the convenience and control of the patient.
Virtual Services
Digital Triage
Patients are asked to complete a short series of questions to capture information for specialist review.
Specialist Assessment
Information supplied by the patient is reveiwed by a specialist asynchronously. This can be prioritised by urgency and designated to the member of the team most appropriate to review the patient’s case.
Virtual Consultations
Patients triaged to an appointment can choose to have a telephone, video, or face to face appointment. For patients choosing virtual consultations, they can connect with the clinician via the web-based application. Clinicians have all the patient’s relevant history so they can provide a diagnosis and management plan or refer the patient on for diagnostics or a face-to-face consultation. All notes are recorded in real time and an appointment letter is generated and shared with the patient, GP, and local hospital instantly.
Pre-assessment
Before the consultation, patients are prompted to complete some general health questions and some problem-specific questions. This allows the clinician to have a good understanding of the patient’s problem prior to the consultation.
Patient-Initiated Follow-Ups
PIFU (or Patient Initiated Follow-ups) can be arranged and conducted within Virtual Lucy. Patients managing their own treatment can arrange appointments with a clinician of their choice as and when the need arises.
Pathway Redesign
Our team of clinical and technical experts will design a service-specific pathway to improve efficiency and deliver the best possible care. Our pathways are always lean, innovative, and comply with all safety and governance regulations.
Virtual Specialities
Live specialties:
- Trauma & Orthopaedics
- Dermatology
- Gastroenterology
- Gynaecology
- Patient-initiated Follow-ups
- Urology
- Neurology
- Cardiology
New specialities coming soon:
- Ear Nose and Throat
- Rheumatology
- Primary Care
- Ophthalmology
Virtual Benefits
Slash Waiting Lists: By facilitating patient prioritisation and managing demand more effectively, you can make significant progress on your elective recovery targets.
Optimise Clinician Time: Free up your specialist consultants from unnecessary consultations, allowing them to focus on the patients who need their expertise most.
Enhance Patient Care: Provide patients with faster access to specialist opinions and clear, personalised care plans, improving their experience and outcomes.
Drive Efficiency: Reduce the costs and administrative overhead associated with unnecessary appointments and streamline your entire outpatient service.